Design for Computer-Mediated Multilingual Communication with AI Support


Machine translation is often not enough for people to engage across languages due to translation errors and lack of cultural background. In addressing these challenges, my dissertation explores how AI-augmented analytics can improve computer-mediated communication between speakers of different native languages. First, to support better sense making of foreign language posts in social media, I designed SenseTrans, a tool that adds contextual information using AI-analytics such as sentiment analysis. In my future work, I intend to explore 1) how people perceive, interpret and make use of AI-generated information, and 2) how AI-augmented analytics could be applied to other settings.

Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing